Which are the rental conditions to book your apartment in New York?

How much do I have to pay to book an apartment in nyc?
To book your holiday apartment in New York a down-payment must be paid: 20% to 50% depending on the apartment. This amount is clearly indicated in each apartment’s page.
We accept Credit Card (AMEX, VISA, and MASTER CARD) or Bank Transfer, depending on the total amount.

Prices include VAT?
Yes, prices includes VAT.

Are bed linen and towels provided in the apartment?
Bed linen and towels are provided by the owner in all of our furnished apartments in New York. There is no extra charge.

What is your cancellation policy?
• We refund you the down payment minus 110$ (for administrative charges) for a cancellation more than 60 days prior to the day of your arrival.

• We keep 100% of the down-payment if you cancel less than 60 days prior to the day of your arrival.

Depending on the owner, cancellation policy can change. Please contact our customer service for further information.

What is the security deposit I have to pay on arrival?
You will be asked for a security deposit against possible damages made during your stay, before your arrival or at the check-in. The payment form will depend on the owner.
If there are no damages at the check-out, you will be given back the security deposit. The delay to be refunded depends on the owner's conditions. For further information please contact our customer service.

How do we get the keys? How do we check-in?
Generally the keys will be given to you directly in the apartment. The detail of check-in process will be given to you in the Final Confirmation Notice that you will receive by email after the down-payment.

At what time can we arrive?
Official check-in time is from Monday to Saturday, between 3pm and 7pm depending on the owner specific conditions. A check-in after 7p.m can be subject to an extra fee of 40$ to 70$ depending on the apartment. Please check with Feel’s booking service, the check-in/out conditions for the apartment you have selected.

At what time do we have to leave the apartment?
Normal check-out time: between 10 and 11a.m at the latest (depending on the apartment). For a late check-out, please contact the owner.

What is the minimum stay?
The minimum stay is different depending on the apartment you choose. Please check the minimum booking indicated in each New York rental apartment description.

If we check-in/out a Sunday or French bank holiday? Is it possible? is there an extra cost?
Check-in and check-out on Sunday or/and American bank holiday could be subject to an extra-charge of 40 to 75$ depending on the apartment. Please contact us for further information.